As educators, our profession is the core of who we are and how we identify ourselves. For many years, my own identity was centered around nurturing the students in my classroom. However, in recent years, it has expanded to encompass supporting teachers in their efforts to enhance student learning as I embraced this new role of technology integration. While some may believe that success in this role is solely dependent on being technologically adept, my own experience has shown otherwise. Success as a technology integration specialist is not merely about possessing knowledge of tools, software, and the latest trends. Instead, it is fundamentally grounded in the relationships we establish with the educators we serve. When we as technology coaches work with teachers about how they might make changes to their practice we need to tread carefully because it takes trust and a good relationship for them to accept the changes we are asking them to consider making, essentially about themselves. The quote that drives me in my role is one we often hear.

“People may forget what you did, or what you said, but will never forget how you made them feel.”

Key Considerations for Building Trusting Relationships: 

1. Be Present:

Take the initiative to stop in just to say “Hi!” One of the first things I did was to get to know teachers on a personal level, joining them during lunch and breaks. Make a conscious effort to remember details, as they provide valuable insights into each teacher’s unique perspective. By demonstrating genuine care and interest in their well-being, you lay the foundation for building strong, trust-based relationships that will ultimately enhance collaboration and support in technology integration efforts.

2. Be Supportive:

Find THEIR classroom pain points. Building relationships allows you to understand the specific needs and challenges of each teacher. By knowing their individual struggles, you can provide tailored support and resources. This will help you drive conversations with them at a later date. If remembering these details does not come naturally to you, keep a log either digitally or in a notebook. 

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves” – Steve Jobs 

Our customers are the teachers we serve. The better we know their pain points the better we are able to support them.

3. Be Encouraging:

Start small! Acknowledge and celebrate the achievements of educators in their technology integration journey. Whether it’s a small win or a major milestone, recognizing their efforts reinforces their confidence and motivates them to continue evolving. Follow up with an email or a note to support them with their pain points. Let them know you are thinking of them and their needs.

4. Be Consistent:

Consistent communication is key to relationship-building. Whether it’s through face-to-face meetings, emails, or virtual check-ins, make an effort to stay connected with educators. Be responsive to their inquiries and provide timely support. Consider what you are sharing and the delivery method, an email versus a video, or what needs a personal demonstration. Follow up conversations with an email summary of the conversation and include resources.